Press Releases
DOLE-NCR welcomes Pakistan delegates from ILO and GIZ
Back row: 11  Pakistani delegates from ILO and GIZ; back row, center: DOLE-NCR Technical Services & Support Division - Labor Relations & Labor Standards (TSSD-LRLS) Chief Nelia M. Mungcal; front row (L-R): ILO-Manila staff, Ms. Ma. Teresa Cruz; DOLE-NCR TSSD-LRLS Senior Labor & Employment Officer (LEO), Ms. Jackilyn Borja; ILO-Manila National Project Coordinator for Labor Inspection, Ms. Cerilyn A. Pastolero; DOLE-NCR Regional Director, Atty. Ana C. Dione; DOLE-BWC representative, Engr. Kristine Carol S. Soriente; DOLE-NCR TSSD-LRLS LEO III: Liezel Q. Suycano and Joseph A. Arriola; not in photo: DOLE-NCR TSSD-LRLS Senior LEO, Allen Anthony F. Fuentes
MALATE, Manila (September 11, 2018)—Pakistan delegates from the International Labor Organization (ILO) and Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH visited the Department of Labor and Employment - National Capital Region (DOLE-NCR) for a study tour of its regional implementation of inspection activities.
DOLE-NCR Director Ana C. Dione led the learning session to 11 Pakistani delegates and explained the management of labor inspections from DOLE Central to its Regional Offices. She also shared process improvement initiatives to enhance overall operations.
“At the beginning of the year, we set first the target number of establishments to be assessed, which is subject to the approval of our Central Office,” said Director Dione as she started the learning activity. “These targets, once approved, becomes the indicator of our Central Office to measure the regional performances,” she added.
The approved inspection program consists of priority industries and the types of inspection to be performed. The process also involves thorough monitoring and reporting mechanisms, which plays a significant role in the conduct of inspection as it guides the labor inspectors, managers, and senior officials of DOLE-NCR in their decision making.
“We regularly update our Central Office on a monthly basis through a statistical report we call SPRS [Statistical Performance Reporting System]. We also update our regional Management Information System (MIS), which is also managed by the Central Office,” said Director Dione. 
DOLE-NCR Director Ana C. Dione (right) while discussing the DOLE regional labor inspection system with Engr. Kristine Carol S. Soriente (left) of DOLE-Bureau of Working Conditions.
The delegates also learned the region’s internal strategies to explain how the inspection activities are carried out from the regional to field office level.
To date, DOLE has 169 labor inspectors in NCR alone, as assigned in its six (6) field district offices. The ratio between the labor inspectors in DOLE-NCR and the large number of target establishments for assessment had challenged the office to design a more efficient approach to assist the labor inspectors and decision makers in attending to the growing number of labor concerns brought about the issue on contractualization.
“In NCR, we have developed an internal system used by our corporate managers to track the individual performance of our labor inspectors in real time,” shared Director Dione as she presented DOLE-NCR’s internal monitoring system. “…[Y]ou could just imagine 169 people [delivering the reports that should be attended to] all at the same time… [W]e need to digitize…to keep up with the times, so we can easily monitor what we do in the ground," she added.
Asked as to how they develop their labor inspectors, Director Dione also told the delegates that the office holds capacity building programs through training, mentoring or individual coaching sessions, when necessary, to improve performance.
The Pakistani delegates also discovered the participation of social partners during the conduct of inspection of establishments through a ‘General Authority’ issued by Labor and Employment Secretary Silvestre H. Bello III (see DOLE Administrative Order No. 36, series of 2018). Implemented by all DOLE regions, Secretary Bello authorized 126 social partners nationwide—18 of those partners are from NCR (13 individuals from labor clusters, two (2) from management groups, and three (3) from other sectors).
The DOLE-NCR Chief also enlightened the visitors on the Regional Tripartite Industrial Peace Councils (TIPC) and Industry Tripartite Councils (ITCs) and their role in the promotion of Labor Laws Compliance. The tripartite councils at the regional level serve as subcommittee of the National TIPC as headed by the Secretary of Labor and Employment.
Regional ITCs are composed of local industry representatives from the workers and employers sector that are directly involved with the specific industry. There are currently nine (9) ITCs in NCR: 1) Education ITC, 2) Hotel and Restaurant ITC, 3) Broadcast ITC, 4) Hospital ITC, 5) Bus-Transport ITC, 6) Cargo Handlers and Logistics ITC, 7) Construction ITC, 8) Manufacturing ITC, and 9) Business Process Outsourcing ITC. “These active ITCs are chaired by DOLE,” said Director Dione.
TIPCs, on the other hand, are concerned in the area of labor and employment in their locality; also supported by DOLE but chaired by the local government unit (LGU). At present, the region has 13 local TIPCs: 1) Manila TIPC, 2) Makati TIPC, 3) Pasay TIPC, 4) Quezon City TIPC, 5) Caloocan TIPC, 6) Malabon TIPC, 7) Navotas TIPC, 8) Valenzuela TIPC, 9) Pasig TIPC, 10) Mandaluyong TIPC, 11) Muntaparlas TIPC, 12) Parañaque TIPC, and 13) Muntinlupa TIPC.
To provide a concrete example, Director Dione also shared the Valenzuela City TIPC experience wherein said LGU, through their Workers Affairs Office (WAO), serves as an ally of DOLE in conciliation-mediation by adopting the Single Entry Approach (SEnA) that caters to establishments within the city. “The city acts as a facilitating body to settle any labor-management concerns to avoid strikes. We'd like to highlight that,” said Director Dione.
Towards the end of the activity, the Pakistan delegates thanked DOLE-NCR for the learning activity.
“Thank you very much for the generous presentation…[O]ur high regards in behalf of ILO Pakistan Office and our colleagues from GIZ Pakistan…[W]e are very inspired by the idea of Industry Tripartite Councils, which is very impressive…” said Zishan Ahmad Siddiqi, National Project Coordinator, ILO Country Office in Pakistan.
ILO Pakistan has worked with GIZ on many different projects including said activity. At present, said organizations are on study tour of DOLE’s best practices to help strengthen the labor inspection system in Pakistan.
Also in attendance was Engr. Kristine Carol S. Soriente of the DOLE-Bureau of Working Conditions (BWC) and ILO-Manila representatives, Cerilyn A. Pastolero, National Project Coordinator for Labor Inspection, and her staff, Ma. Teresa Cruz. DOLE-NCR TSSD-Labor Relations & Labor Standards Division Chief Nelia M. Mungcal and her team were also present for technical support. END / Hershey Aquino

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