The Department of Labor and Employment – National Capital Region in coordination with the National Conciliation Mediation Board (NCMB) conducted an online training on “Utilizing Compromise Agreements: Basic Training for Single-Entry Assistance Desk Officers (SEADOs)” on March 29-31, 2021.

Some 46 participants from DOLE-NCR field offices attended the first online training, which is ideally held on a face-to-face basis under normal circumstances.

Participants were provided an overview of the SENA program and processes; General Labor Standards; rules and concerns regarding Kasambahay, Security Guards, Construction Workers, and other special groups; Occupational Safety and Health; ECC and other Social Welfare Benefits; Labor Inspection System; OFW concerns; illegal dismissal and other matters at NLRC; regularization and contractualization; and recent DOLE Advisories and Issuances.

On its last day, DOLE-NCR participants learned the conciliation-mediation techniques, behavioral and skills requirements, and reportorial requirements followed by a mock conciliation-mediation workshop from NCMB.

Guest resource speakers from DOLE-NCR included Atty. Gerard Peter C. Mariano (MALSU), Engr. Mary Angela L. Gacutan (TSSD-LRLS), Joseph A. Arriola (TSSD-LRLS), and Richardson L. Leosala (TSSD-LRLS) together with the following senior officials from attached agencies of the Department: Director Ronda T. Doctor-Malimban (NCMB); Director Edgar G. Aquino (RCMB-Deputy Executive Clerk of Court II, Atty. Purdey P. Perez (NLRC); Director Jocelyn O. Hapal (OWWA); Division Chief Nicanor V. Bon (BWC); and Information Officer Jayrezze Cañedo (ECC).

In a gentle reminder to the participants, Director Malimban said: “Never consider ourselves as experts in being SEADOs, as complaints are all case-to-case basis. Nonetheless we have to arm ourselves with trainings, processes and knowledge of labor laws, as this will help further assist our fellow Filipinos in this time of need.”

n her closing remarks to future SEADOs, DOLE-NCR Division Chief Nelia Mungcal of TSSD-LRLS reminded the participants to always update themselves on issuances, advisories and announcements of DOLE that will help them in conducting SEnA effectively.

SEnA is an administrative approach that provides a speedy, impartial, inexpensive and accessible settlement services to address unresolved issues or complaints arising from employer-employee relations. This form of conciliation-mediation action aims to achieve an amicable settlement of the conflicts among the differing parties, through which a neutral party, the SEnA Desk Officer (SEADO), assists the parties by giving advice, or offering solutions and alternatives to the issues.

END / Grace Laurente and Patricia Lorica