The Regional Tripartite Wages and Productivity Board – National Capital Region (RTWPB-NCR) participated in the Small and Medium Enterprise Roving Academy (SMERA) webinar in partnership with the Department of Trade and Industry – National Capital Region (DTI-NCRO) on March 10, 2021.
Launched in 2013, the SMERA is a continuous learning program for owners and managers of micro, small, and medium enterprises (MSMEs) to become competitive in the domestic and international markets. SMERA’s main strategies include: 1) integration of the business development services for small and medium enterprises at the national and local levels; 2) establishment of the Provincial, Regional, and National Entrepreneurship Development Networks; and 3) management of an inclusive promotion program.
For their part, RTWPB-NCR conducted training on “Service Quality: Building a Pandemic-Proof Customer Relations Service” to SMERA’s 10 program beneficiaries engaged in manufacturing and service industry. The training was intended to enhance the knowledge and skills of the participants in providing “error free” service to clients. Also a management tool, the training guided the firms in understanding the importance of productivity and quality to help improve and provide better service.
The half-day training was facilitated by RTWPB-NCR representatives Dalisay P. Moog and Luchie C. Atienza. Said project is a continuing engagement with DTI where other Productivity Training Modules of the Board will be provided to SMERA’s beneficiaries in the region.
END / Kim Lagcao